Well, that was a fun three days of forced vacation.
Words can’t describe my level of annoyance with the phone company. Or rather, no words that meet the PG-13 guidelines for this blog.
It happened the middle of Tuesday afternoon. A line of moderate thunderstorms passed to the north of us. We could hear the thunder, but the storm was two or three miles away. No big deal — it didn’t seem necessary to put up one of our weather warning posts.
Then the lights flicked on and off for a split second. Just a blip — it wasn’t even enough to reset any of the electric clocks in the house. But the internet went out. Natch. The phone kept working, but no more DSL.
I had to go grocery shopping. When I came home, the internet was still out, so I called the phone company and didn’t oprima nueve para español. After going through the usual rigmarole, the tech had me reboot the modem, unplug and replug the modem, etc., etc. He checked the status of the server, and said there were no malfunctions at that end. There was nothing else that could be done remotely.
I spent an hour or so on the phone with two levels of technician (the lowest flunky and then his supervisor), and could get no help except that they would send someone out on Saturday April 1. That’s when I got annoyed and had the flunky put me through to the supervisor. I try not to give guys at the lowest levels a hard time, because they really can’t do anything more — they are constrained in their responses. So I told them I was speaking for the recording (because they record everything), and then proceeded to give an earful to the higher-ups who might eventually listen to the recording. I didn’t get obscene or anything — that’s not my style — but I was, shall we say, emphatic.
The most I could get from them was that they would escalate the ticket, so that the local area supervisor out here in Bigfoot County could make a decision on whether or not to pay attention to our measly little problem. But all the technicians in our area (probably all two of them) were booked up until April 1, so we couldn’t expect any help until Saturday at the earliest.
And that was that.
I had a few choice words to say about the phone company after I hung up. And then we hunkered down to wait.
I used other means to put a message through to Vlad and Henrik, who were eventually able to put up posts and approve comments.
Then this afternoon the internet suddenly and mysteriously came back to life. The technician never showed up here, so whatever was done to fix it — a problem that couldn’t be fixed remotely — was done remotely.
Later today I’m going to call the phone company and try to find out why they were able to do something they said they couldn’t do, and why it took three days to do it. But I can’t spend too much time on it — I’ve got a heck of a lot of work here to catch up on.
[Additional choice words about the telephone company redacted for violating Gates of Vienna’s standards of decorum.]